SAP Knowledge Base Article - Public

3415570 - Page refresh navigates to Homapage

Symptom

After browser refresh all opens tabs are closed and we end up to home page.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Open several work center views or any records.
  2. Now, click on refresh button of the browser.
  3. Result: You go back to home page.
  4. Expectation: After refresh we should still be on the same page.

 

Resolution

By design of the application the screen returns to Homepage. This is expected behavior.

Keywords

KBA , CEC-CRM-SHL , Shell, Navigation , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0