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SAP Knowledge Base Article - PreviewSymptom
When editing a case, you notice that the error message Catalog is Not Active is displayed and the changes are not saved.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Cases, Error, Error Message, Message, Service Catalog, Catalog, Catalog is Not Active, Active, Inactive, Category, Edit, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Problem
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