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3415769 - Error: "Query Panel couldn't load. Install 64bit (x64) Microsoft Edge WebView2 runtime and try again", when creating a report based on a Universe (UNX) , or SAP BW Query in Crystal Reports

Symptom

  • Unable to create a report based on a Universe (UNX), or an SAP BW Query (DSL)
  • Query Panel window blank after selecting a Universe in Crystal Reports.
  • When creating a report based on a Universe (UNX), or an SAP BW Query (DSL), Crystal Reports fails with the error:
      
    "Query Panel couldn’t load. Install 64bit (x64) Microsoft Edge WebView2 runtime and try again."


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Environment

  • SAP Crystal Reports 2020 - Support Pack 04
  • SAP Crystal Reports 2025
        
  • MS Windows Server 2016
  • MS Windows Server 2019
  • MS Windows Server 2022

Product

SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

CR, Universe, UNX , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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