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3415798 - Running SUM tool on AIX fails with error: /usr/lib/libc++.a(shr2_64.o) could not be loaded

Symptom

Software Update Manager (SUM) fails to start on a AIX based system. The error has been detected in phase MOD_SELROADMAP/PROFREAD 

PHASE_PROFREAD.LOG

3 ETQ120 20240625135911: PID 15401440 execute '~/bin_s4/SAPuptool dbversionext', output written to '/usr/sap/<SID>/SUM/abap/log/GETDBVERSION.LOG'.
3WETQ122 20240625135911: PID 15401440 exited with status 255 '' (time:     0.0/    0.0/    0.0/0MB real/usr/sys/maxmem)
1EETQ399 Last generated error message is: Process /usr/sap/<SID>/SUM/abap/bin_s4/SAPuptool exited with 255, see
1EETQ399X'/usr/sap/<SID>/SUM/abap/log/GETDBVERSION.LOG' for details.
1EETQ204 Upgrade phase "PROFREAD" terminated with severe errors ("20240625135911")

GETDBVERSION.LOG

EXECUTING /usr/sap/<SID>/SUM/abap/bin_s4/SAPuptool dbversionext
exec(): 0509-036 Cannot load program /usr/sap/<SID>/SUM/abap/bin_s4/SAPuptool because of the following errors:
    0509-150   Dependent module /usr/lib/libc++.a(shr2_64.o) could not be loaded.
    0509-152   Member shr2_64.o is not found in archive 
SAPup> Process with PID 15401440 terminated with status 255 at 20240625135911!


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Environment

  • SAP system based on SAP S/4HANA 2020 or higher
  • Software Update Manager (SUM 2.0 SP18 or higher)

Product

SAP BW/4HANA all versions ; SAP S/4HANA all versions

Keywords

SUM, AIX, 0509-036, 0509-150, 0509-152, Cannot load program, SAPuptool, Dependent module /usr/lib/libc++.a(shr2_64.o) could not be loaded, Member shr2_64.o is not found in archive, Software Update Manager, upgrade, Update, MOD_SELROADMAP/PROFREAD, PROFREAD, dbversionext, SAPuptool exited with 255, 255, GETDBVERSION.LOG, SAPup , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-OP-AIX , IBM AIX , Problem

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