SAP Knowledge Base Article - Public

3416039 - Unable to generate user id in ONB after updating business rule

Symptom

The candidate is not being initiated in Onboarding. The issue starts after add the rule to generate employee id in the Onboarding Configuration. 

Error in BPE tile: 

The external user was not created because of an internal error. Please try again later. UUID: 99999999999999999999999
 
 
 
 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate a candidate from Recruit to Onboarding
  2. Go to BPE tile 
  3. See the error

Cause

The field that is defined as condition in the rule is not mapped in 'Recruit to Hire Data Mapping'.

Resolution

Option 1

You can change the rule conditions to use the field 'jobInfo.location' as suggested in guide

Option 2

You can use one of the fields already mapped in 'Recruit to Hire Data Mapping' as condition

Option 3

You can map the field used in the 'If' condition in Recruit to Hire Data Mapping

See Also

Configuring Business Rule for Custom User ID and Employee ID Format in Onboarding

Keywords

Onboarding,obx,rule,generate,employee,user,id,candidate,initiated,from,recruiting,integration,bpe,tile,error,UUID,external,internal,user,not,created,because,error , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions