3416317 - Certain User Is Not Found in Global Header Search When Searching by User ID

A specific user cannot be found using the Global Header Search when searching by their User ID while other users can be found successfully using the same field value. 

SAP SuccessFactors HCM Suite

1. In global header search bar, search by User ID, ex. ABC1234-A1, the user cannot be found.
2. When search for another user by User ID, ex. DEF5678, the user can be found in the search result

The "User ID" is not a target search field in global search function. Instead, the system uses "personIdExternal" as a key search field. 

Generally, for most users, the "User ID" and "personIdExternal" are identical. This is why a search using the "User ID" often return the correct user. In reality, it's the "personIdExternal" that is being matched, not the "User ID".

However, there are specific users for whom the "User ID" does not match the "personIdExternal". For these users, a search using the "User ID" will not return accurate results.

Correct the user's personIdExternal and make it the same with user ID.

Alternatively, use other key search field such as username, last name, first name.

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SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions