3416317 - Certain user was not found in global header search by searching User ID

When searching by user's User ID, some certain users can not be found by User ID while in the same instance, other user are displayed in search results by searching User ID.

SAP SuccessFactors HCM Suit

1. In global header search bar, search by User ID, ex. ABC1234-A1, the user cannot be found.

2. When search for another user by User ID, ex. DEF5678, the user can be found in the search result

The "User ID" is not a target search field in global search function. Instead, the system uses "personIdExternal" as a key search field. 

Generally, for most users, the "User ID" and "personIdExternal" are identical. This is why a search using the "User ID" often return the correct user. In reality, it's the "personIdExternal" that is being matched, not the "User ID".

However, there are specific users for whom the "User ID" does not match the "personIdExternal". For these users, a search using the "User ID" will not return accurate results.

Correct the user's personIdExternal and make it the same with user ID.

Alternatively, use other key search field such as username, last name, first name.

2385804 - Supported Fields for People Search in SuccessFactors

Global search, User ID, cannot find user, unable to search user , KBA , LOD-SF-PLT-SRH , Search , Problem