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3416375 - Crystal report service is not able to start after upgrade


  • Crystal report service is not able to start.
  • Getting below error message :
  • " The executable could not be launched. Possible reasons are insufficient RAM or disk space,
     or an invalid file path or working directory. Actual reason: Could not start 
    '"C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crystalras.exe" -loggingPath "C:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -fg -restart -name WBGMSTBIP003_ORCL.ReportApplicationServer -pidfile "C:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/" -fips -ns' in path 'C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86'. Details: CreateProcess error=2, The system cannot find the file specified



  • SAP BusinessObjects Business Intelligence(BI) platform 4.x
  • Microsoft Windows Server operating system


Crystal report server, Crystal report service, upgrade , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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