SAP Knowledge Base Article - Public

3416407 - Remove Compliance Tasks for Terminated employees from the Manager's Home page - Onboarding

Symptom

The card "Completed E-Verify: Not Confirmed at this Time" still shows up on the manager's home page even though the onboarding process was canceled and the employee was terminated.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in to the instance and proxy as the manager.
  2. Under "For you today", the "Completed E-Verify: Not Confirmed at this Time" card is showing.

Cause

The compliance cards were generated before the onboarding process was canceled.

Then the employee was terminated before the manager completed all pending tasks.

Resolution

The standard process should be as follows:

  1. Resolve the E-Verify task in the dashboard.
  2. Ensure that no pending tasks are open.
  3. Terminate the employee.

For employees who have been already terminated, please raise a ticket to SAP Support to run script to clear the compliance task.

Please provide the following information in the ticket.

  1. Company ID
  2. Support access
  3. Proxy user to replicate the problem
  4. Impacted offboardee
  5. Your approval to run delete query

(For SAP Support only: please see internal memo)  

See Also

3326869 - [Onboarding] Deletion of Stale Entries in the Latest Home Page and To-Do Tasks

Keywords

Onboarding, OBX, Compliance tasks, remove tasks, delete tasks, home page, terminated employee, onboarding process, canceled , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions