SAP Knowledge Base Article - Public

3416503 - System Dumps While Uploading a New Certificate

Symptom

You are trying to upload a new certificate , but the upload fails with the message 500 SAP Internal Server Error.

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Application & User Management Work Center
  2. Navigate to Certificate Trust List view 
  3. Choose Edit Certificate Trust List view 
  4. Select upload & Browse the Certificate
  5. Select the relevant Certification Authority certificate
  6. Choose Open & Add the File
  7. You will see 500 SAP Internal Server Error 

Cause

The cause for this behavior is inconsistency in the certificate.

Resolution

This needs to be check by ADFS (Active Directory Federation Services) where you get the certificate from your service provider, please contact your certificate issuer who have issued the certificate.

Keywords

500 SAP Internal Server Error ,Dump , Uploading new certificate, Service provider , KBA , SRD-CC-SEC , Security , Problem

Product

SAP Business ByDesign all versions