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SAP Knowledge Base Article - PublicSymptom
You are trying to upload password-protected files as attachments in AskHR, but you are not able due to facing errors.
Environment
- SAP SuccessFactors HCM Suite
- Employee Central Service Center
Cause
Expected Behavior
Resolution
From AskHR side, when create ticket and upload file, we will call C4C API to store tickets.
So, since C4C OData framework doesn't support "Password-protected Office file" read/write, AskHR also not support, due to AskHR leverage C4C OData API to read/write the attachment.
Keywords
KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem
Product
SAP SuccessFactors HCM Suite all versions
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