3416671 - Error Unit of Measure and Currency Missing

You are facing a process communication error between a Customer Return and a Customer Invoice with the error: Unit of Measure and Currency Missing

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Returns view.
3. Search for the ID ABC (ABC represents the ID of the Customer Return).
4. Click the Edit button.
5. Click View All button.
6. Navigate to the Document Flow tab.
7. Error is between the Customer Return to the Customer Invoice document.
8. Go to the Application and User Management work center.
9. Select the Process Communication Errors view.
10. Select line with: 
    Sending Document: Customer Invoice
    Sending Document ID: XYZ (XYZ represents the ID of the Customer Invoice)
    Receiving Document: Customer Return
    Receiving Document ID: ABC
11. Main Error: Unit of measure and currency missing.

This is a known inconsistency which requires a manual correction by SAP.

Please create a case with the following and send it to SAP:

1. Add the Document IDs which are in error.
2. Provide permission for a manual correction to be performed.