3416832 - Customer Information Notes Missing in Invoice Request

You have noticed that when you make the attempt of invoicing an Outbound Delivery Invoice Request from an Outbound Delivery created of two Sales Orders, the system is not considering the Customer Information found in both Sales Orders but only retrieving the value of one of the Sales Order document. 

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Select the Invoice Requests view.
3. Search for ID ABC (ABC represents the ID of Outbound Delivery Invoice Request).
4. Click Edit.
5. Scroll down Customer Information tab.
6. System is only showing the value from Sales Order 123 and not 456 (123 and 456 represents the ID of the Sales Orders).
7. Navigate to the Outbound Logistics work center.
8. Select the Outbound Delivery view.
9. Search and open the Outbound Delivery ABC (Outbound Delivery created for both Sales Orders).
10. Click View All.
11. Navigate to the Notes tab.
12. There are two Customer Information.
13. One holds the value from Sales Order 123 and the other for Sales Order 456.

This is the current system behavior. 

The way the Invoice Requests business object was designed, does not support two customer or internal notes as it is found in the Outbound Delivery business object. 

An alternative option may be to check the SAP Business ByDesign Influence Portal to submit an idea. 
Improvement requests need 20 votes of different customers/partners to qualify for review. Reviews will happen on a regular basis, with the results being communicated in a corresponding review blog post.

Customer Information, Internal Information, Invoice Request, Missing, Disappearing, Sales Order, Outbound Delivery, Notes , KBA , AP-CI-CI , Customer Invoice , How To