SAP Knowledge Base Article - Public

3416915 - View my pending request is not working

Symptom

On executing  View my pending request this information continues to loading. And after some minutes, an error message is displayed: "An error occurred while processing your request".

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Proxy as manager;
2. Go to "View my pending request" and wait.
3. The information of "Requests Waiting for My Approval" still loading.
Then, after some (two) minutes an error message is displayed: "An error occurred while processing your request".

Cause

The 'Requests Waiting for My Approval' will be deprecated as there is a new feature to replace it, which is the Workflow To-Do Cards of home page.

Resolution

There is a known performance issue with this feature but it will be deprecated as the workflow to-do cards of home page can completely replace this functionality.
This will be available in release 2405 and it can be tracking by CSM with Jira code: ECT-202053.

Keywords

An error occurred while processing your request, View my pending request, View my pending request loading, not working, error message, loading, ECT-202053, INC6330785, CS20230006262610, , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors HXM Core 2311