SAP Knowledge Base Article - Public

3417020 - Manage Templates Error: Changes failed. Competency referred in Form does not exist in the database.

Symptom

For the instance which has 'Talent Intelligent hub' enabled, an error is encountered in the Manage Templates when trying to update the 360 Form Template to the Fiori version. 
This issue specifically arises when a custom competency is configured in the form template.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors 360 Multi-Rater

Reproducing the Issue

  1. This instance has 'Talent Intelligent hub' upgraded. 
  2. Go to Manage templates > 360 Multi Rater > the form templates which created in 360 Reviews v11 Version are locked due to the Universal Push of 360 Reviews - SAP Fiori Version in 2311 Release. In order to use the legacy form templates, they need to be validated and updated.
  3. Next, choose any 360 form template and upgrade it to the Fiori version.
  4. The upgrade is successful when updating templates that do not have custom competency settings.
  5. However, the upgrade fails for templates that have custom competency configurations. An error occurs, stating: "Changes failed. Competency referred in Form does not exist in the database."

FIORI ERROR.png

Cause

This is a known issue where the system is not validating the competencies

Resolution

This is tentatively scheduled to be fixed in the 2405 release. Release dates can be reviewed on Product Release & Road Map Information.

Workaround

Upload a new template with the same configuration. 

  1. Go to the Form Template Settings page > select the 360 form template > download the form template and save it to your device;
  2. Return to the Form Template Settings page > click the 'Upload new Form' button > provide a unique name for the new template and select the file from your device to upload it.
  3. After the upload is successful, a new 360 form template with the same configuration as the previous one will be generated. You can now use this new template to conduct 360 reviews.

See Also

Keywords

KI2311, MTR-9308, success factors, SF, SFSF, PMGM, manage template, 360 Reviews, validate and approve, 360 Fiori Version, Changes failed, Competency referred in Form does not exist in the database , KBA , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-FRM , Forms and Templates , Known Error

Product

SAP SuccessFactors Performance & Goals 2311