3417171 - APIs in SAP Sales Cloud and SAP Service Cloud Version 2

APIs offered by SAP Sales Cloud and SAP Service Cloud Version 2

1. SAP Sales Cloud and SAP Service Cloud Version 2 is API Driven application built using Microservices.
2. While Cloud for Customer / C4C V1 offered different types of SOAP(A2X) & REST(OData) APIs - in V2, every entity(BO/Business Object in C4C V1 like Opportunity / Registered Product etc) has its own REST API using which you can create or modify the data.
3. However all APIs are not yet available for external consumption - please check the link to access the released APIs.
4. API Specifications, supported authentication methods, configuration details are available in the above mentioned link.
5. At this moment, you cannot create Communication Configuration / Arrangement for these APIs, so you can use only Business users to consume these APIs. 
6. It is suggested to create a dedicated business user and a dedicated business role for API usage in-order to avoid unforeseen issues related to creation/change identity of data.
7. These REST API calls are not captured in the message monitoring. These are synchronous API calls and the response from v2 will be sent back to source system whether it a success or failure.
8. Message monitoring stores the replication messages asynchronously transferred between v2 & CPI because the replication is automatic and the payload needs to be captured for data review for all practical reasons.