SAP Knowledge Base Article - Preview

3417187 - Section 2 prompting a new version I-9 form even when the completed Section 1 was already on the latest I-9 form - Onboarding

Symptom

When the Restart I-9 option is selected and the candidate redoes the Section 1, the same error still appears on Section 2. Thus, candidate and hiring manager are stuck in a never ending cycle.

"The Form is updated to the latest version, and the previous I-9 Section 1 is no longer valid. You must restart the I-9 process to generate a new Form I-9 that uses latest version. Please restart the I-9 process for this new hire, so they can sign the updated Section 1."


Read more...

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Onboarding, obx, I-9, I9, form, section1, section 2, complete, SSN, number, trigger, correction, again, SSN, "the form I-9 is updated to the latest version, and the previous I-9 section 1 is no longer valid", "you must restart I-9 process to generate a new form I-9 that uses latest version", "please restart the I-9 process for this new hire"  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.