Symptom
When the Restart I-9 option is selected and the candidate redoes the Section 1, the same error still appears on Section 2. Thus, candidate and hiring manager are stuck in a never ending cycle.
"The Form is updated to the latest version, and the previous I-9 Section 1 is no longer valid. You must restart the I-9 process to generate a new Form I-9 that uses latest version. Please restart the I-9 process for this new hire, so they can sign the updated Section 1."
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Environment
SAP SuccessFactors Onboarding
Product
Keywords
Onboarding, obx, I-9, I9, form, section1, section 2, complete, SSN, number, trigger, correction, again, SSN, "the form I-9 is updated to the latest version, and the previous I-9 section 1 is no longer valid", "you must restart I-9 process to generate a new form I-9 that uses latest version", "please restart the I-9 process for this new hire" , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
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