SAP Knowledge Base Article - Preview

3417187 - Section 2 prompting a new version I-9 form even when the completed Section 1 was already on the latest I-9 form - Onboarding

Symptom

For certain situations, even when Section 1 was completed using the new 2023 Form I-9, and Section 2 is triggered, the Section 2 task prompts the user to initiate Section 1 again using the new form.

This is happening for rehires, and employees that had the 'I-9 Section 1 Awaiting SSN' task.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Onboarding,obx,I-9,I9,form,section,1,2,complete,SSN,number,trigger,correction,again , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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