SAP Knowledge Base Article - Public

3417197 - Onboarding BPE 'Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’].' - Onboarding

Symptom

Facing an error in BPE tile for many candidates:

[Error Code: 7]The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’]."

Environment

SAP SuccessFactors Onboarding

Cause

The primaryEmail is being send with spaces between the words, so in the moment of the username creation the system cannot proceed.

Resolution

Correct the candidate email using only valid values before to initiate Onboarding. 

See Also

3091148 - Candidate is not Visible in Dashboard - Onboarding

Keywords

Onboarding,obx,The,User,Name,you,provided,is,not,valid,Please,use,the,following,character,types,error,BPE,tile,initiate,candidate , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions