Symptom
When admins search for specific form id under Route form tool, below error appears:
“The Form Id does not exist”.
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Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Navigate to Route form tool
- Select “Form id” under “search by” option
- Enter the form id for action
- Click on search and error appears as below:
- “The Form Id does not exist”:
Cause
1.RBP target population is not set correctly for “Route document” permission access.
2.One of the current step owner is permanent purged.
Resolution
For cause 1:RBP target population is not set correctly for “Route document” permission access.
- Check for required permission role assigned to “Route document” access for admin.
- Check the respective permission role target population under Manage permission role.
- Make the target population as Everyone, so that admin can search for all form id’s.
- Ensure the option “Exclude granted users from having the permission access to themselves” is not enabled:
For cause 2:One of the current step owner is permanent purged.
Use approve form tool or proxy to step owner and send form to next step/previous step to move form to a valid step. Then you can use route form tool to route this form.
See Also
3339059 - Performance Management Delete Form or Route Form Error: The Form Id does not exist
2392076 - User Permanent or Hard Purge feature
Keywords
Route form, error, form id, search, admin, exist, target population, everyone, can't find form, can't search form, specific step. , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem