3417280 - "The Form Id does not exist" error when searching for form id under Route form tool

When admins search for specific form id under Route form tool, below error appears:

“The Form Id does not exist”.

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SAP SuccessFactors Performance Management

1. Navigate to Route form tool
2. Select “Form id” under “search by” option
3. Enter the form id for action
4. Click on search and error appears as below:
5. “The Form Id does not exist”:

1.RBP target population is not set correctly for “Route document” permission access.
2.One of the current step owner is permanent purged.

For cause 1:RBP target population is not set correctly for “Route document” permission access.

1. Check for required permission role assigned to “Route document” access for admin.
2. Check the respective permission role target population under Manage permission role.
3. Make the target population as Everyone, so that admin can search for all form id’s.
4. Ensure the option “Exclude granted users from having the permission access to themselves” is not enabled:

For cause 2:One of the current step owner is permanent purged.

Use approve form tool or proxy to step owner and send form to next step/previous step to move form to a valid step. Then you can use route form tool to route this form.

3339059 - Performance Management Delete Form or Route Form Error: The Form Id does not exist
2392076 - User Permanent or Hard Purge feature

Route form, error, form id, search, admin, exist, target population, everyone, can't find form, can't search form, specific step. , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem