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SAP Knowledge Base Article - PreviewSymptom
Whenever user prompts to a login screen and enter their credentials, the following error message shows up:
"Sorry, but we're having trouble signing you in.
User account '<Email ID>' from identity provider '<Email provider>' does not exist in tenant '<tenant name>' and cannot access the application .........
The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."
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Environment
SAP Signature Management by DocuSign
Product
SAP Signature Management by DocuSign all versions
Keywords
eSignature , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem
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