SAP Knowledge Base Article - Public

3417306 - How to Create Ticket from a Blocked Email


Even if an email is marked as blocked in C4C, it is still possible to create a ticket based on that email.


SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Service Work Center.
  2. Go to the Blocked E-mails view.
  3. Some emails have arrived in C4C and are being blocked.


The system administrator has blocked incoming emails in order to prevent the creation of unnecessary tickets.


There is a Move button located in the menu bar at the top right corner. This button allows you to transfer blocked emails to the Unassociated emails.
Once the blocked email has been moved to the Unassociated Emails view, you can create a ticket based on that email.


KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions