SAP Knowledge Base Article - Public

3417310 - Unable to Show External Contract ID in Ticket View


The contract external ID cannot be shown in the ticket view.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Work Center.
  2. Go to the Ticket work center view.
  3. Click New to create a new ticket.
  4. It opens the quick creation page->in the Contract field use F4 help and search for all contract->Click OK.
  5. It displays the Contract name or Contract C4C ID(Internal ID), but it does not show the external ID.


Displaying the contract external ID on the ticket creation view and ticket header is not feasible.


This is the system design behavior.


External Contract; External Contract ID; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions