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3417580 - Despite having the correct BRF+ configuration, Emails are not being sent to the Support Team


  • Email is not sent to the Support Team when using BRF+ 
  • The Support Team is automatically determined when on Simulation mode in the BRF+ tool 
  • Action "Find Support Team Responsible by FDT Rule" is not available in the Scheduled actions assignment block during incident creation



SAP Solution Manager 7.2 



SAP Solution Manager 7.2


BRF+, Email, Support Team, ZMIN_STD_FIND_PARTNER_FDT, Find Support Team Responsible by FDT Rule , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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