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SAP Knowledge Base Article - PreviewSymptom
Working within the Interaction Center functionality the Agent is pressing the END button, the button becomes inactive.
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Environment
- SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
- SAP S/4HANA 1909
- SAP S/4HANA 2020
- SAP S/4HANA 2021
Product
SAP S/4HANA 2021
Keywords
Interaction Center, END button, inactive, deactivated, Transaction Launcher, Cancel, data loss popup, Slash, "/", Business Role Name, , KBA , CRM-IC-FRW , Framework , Problem
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