SAP Knowledge Base Article - Public

3417862 - Image is disappearing from email template after clicking 'save' on the email template - Recruiting Management

Symptom

When you create a request with SAP to host an image for you on the SuccessFactors SFTP servers, we provide you with the hosted image URL. You can then add this image to your email templates and click save. However, after clicking save you may find the image immediately gets removed as if you never added it in the first place.

Environment

SAP SuccessFactors Recruiting Management

Cause

A possible cause is that your instance has 'Enable Strict URL Check' enabled in Provisioning. 

Resolution

NOTE: As a customer, you do not have access to Provisioning. Please contact your implementation Partner or Professional Services or Support.

Navigate to Provisioning > Company Settings > uncheck the box 'Enable Strict URL Check' and click Save.

See Also

2264945 - Hosting a Photo or Company Logo on SuccessFactors SFTP Servers for Recruiting - Recruiting Management

Keywords

image, hosting, url, disappearing, not, saving, email, template, link, server, SAP, SuccessFactors, Recruiting, Management, RCM , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting 2311