Symptom
When you create a request with SAP to host an image for you on the SuccessFactors SFTP servers, we provide you with the hosted image URL. You can then add this image to your email templates and click save. However, after clicking save you may find the image immediately gets removed as if you never added it in the first place.
Environment
SAP SuccessFactors Recruiting Management
Cause
A possible cause is that your instance has 'Enable Strict URL Check' enabled in Provisioning.
Resolution
NOTE: As a customer, you do not have access to Provisioning. Please contact your implementation Partner or Professional Services or Support.
Navigate to Provisioning > Company Settings > uncheck the box 'Enable Strict URL Check' and click Save.
See Also
2264945 - Hosting a Photo or Company Logo on SuccessFactors SFTP Servers for Recruiting - Recruiting Management
Keywords
image, hosting, url, disappearing, not, saving, email, template, link, server, SAP, SuccessFactors, Recruiting, Management, RCM , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To