SAP Knowledge Base Article - Public

3417940 - "Error: technical error occurred. Please try again later" while downloading a filtered(by Restriction Field ID FKBER) list in IAM Information System app.

Symptom

In SAP S/4HANA Cloud 2308, the Functional Area restriction type has the following status in the relevant business catalogs: Phase-In (Read), Phase-In (Write), or Phase-In (F4).

All affected business roles can be identified via the IAM Information System app:

    1. Open the app.
    2. Select Business Role as Main Entity.
    3. Click on the Business Role – Restriction tab.
    4. Filter for Restriction Field ID FKBER.
    5. Check if there are entries for which the value field is empty.
    6. For each of those entries, restriction-type settings need to be maintained. To do so, you can access the Maintain Business Roles app directly by clicking on the respective business role. 

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Access IAM Information System app
  2. Select Main Entity: Business Role 
  3. Go to "Business Role - Restriction" tab
  4. Add "Restriction Field ID" column using the table settings
  5. Click on column Restriction Field ID to filter by any restriction, for example BUKRS
  6. Click on download excel
  7. Error: A technical error occurred. Please try again later. { "message": "HTTP request failed", "headers": [], "statusCode": 500, "statusText": "Internal Server Error", "responseText": "RAISE_SHORTDUMPRuntime Error: 'RAISE_SHORTDUMP'. The OData request processing has been abnormally terminated. If you use SAP S/4HANA Cloud, please create an incident. Otherwise, if \"Runtime Error\" is not initial, launch ADT feed \"Runtime Errors\" or transaction ST22 / SM21 (system log analysis) for details and analysis." }

Resolution

The issue will be fixed with HFC12 (20-21.01).

As workaround, the download should work fine by filtering the Restriction Field Name instead of the ID. In this case that would be "Functional Area" for the Field ID "FKBER". Additionally, use the filter bar on the top for the downloaded file to be filtered correctly.

Keywords

FKBER, Restriction Field, A technical error occurred. Please try again later, 500, Internal Server Error, RAISE_SHORTDUMP, IAM, IAM Information System, download, excel , KBA , BC-SRV-APS-IAM , Identity and Access Management , Problem

Product

SAP S/4HANA Cloud 2308