3417956 - In Talent Pool the country filter does not allow the country search

When creating a new Talent Pool or editing an existing one, the option to search for a country returns with "No data"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting

1. Log into the Instance
2. Go to Recruiting
3. Go to Candidates
4. Click on Talent Pools
5. Create a new Talent Pool or edit an existing one
6. Under Additional Details > Country, click on the filter icon:
    
7. Type the name of a country and click on Search
8. "No data" is displayed:
   

Customer is using a custom country pool, instead of the standard country pool, and its “externalName” property is not set to “Translatable” type.

As this filter always retrieves values from “externalName_xx_XX” (example: externalName_en_US), it only works with the assumption that:

1. The property name is always externalName or name
2. The property is always translatable type field

1. Create a new customized object definition similar to the already existing custom country pool and make sure its “externalName” property is set to “Translatable” type.
   
2. Create data for this object as per already existing custom country pool.
3. Configure “CRMPoolExtension” object definition with this new object definition, and remove the original association to the existing custom country pool:
   > Go to Configure Object Definition, search for Object Definition: Candidate Relationship Management Pool Extension (CRMPoolExtension). It is configured with associations similar to below screenshot
   

   

4. Refresh OData Metadata -> Click “Refresh” in “OData API Metadata Refresh And Export“ and wait for refresh to complete.
   
5. Try to search for the country in the Talent Pool again and see that the list of countries appears as expected.

Talent, Pool, Country, Filter, Details, No data , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem