SAP Knowledge Base Article - Preview

3418112 - Inactive Contract Accounts are still available in the CRM API


Two contract accounts has been created for one customer by mistake. However, one of the contract accounts has already been inactivated. But this inactive contract account is still considered by CRM standard API: API_BUS_SOLUTION_QUOTATION_SRV. Error message CRM_ISX_BTX_PAYMENT 217 can be viewed in the logs of API.

The error message will not occur if the user creates the solution quotation in Fiori Launchpad because contract account can be selected manually in Fiori. However, the system still proposes the contract account which has been marked for deletion. 



  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022


Inactive Contract Account; CRM_ISX_BTX_PAYMENT 217; API_BUS_SOLUTION_QUOTATION_SRV; BUSDELE0 , KBA , CRM-S4-SOM , S4CRM: Subscription Order Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.