3418325 - Onboarding documents not visible in ONB dashboard

• Onboarding documents not visible in ONB dashboard
• Documents uploaded during PDC not visible in the dashboard

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP SuccessFactors Onboarding

1. Log on to BizX
2. Navigate to Onboarding Dashboard
3. Select candidate
4. Select Actions
5. Select Onboarding Documents
6. No documents available

Incorrect configuration

1. Ensure that cust_subjectUser and Cust_userConfig fields are configured correctly as per the guide
   
   
   
   
2. Create an OnSave rule to populate the field along with the new hire user from the additional data collection user configuration. For information about creating this rule,
   see the Creating a Business Rule to Set up a Data Collection Object Entity for Read Audit and Change Audit topic.
   
    
3. Create a custom field cust_subjectUser. For information about creating a custom field, see the Procedure section of the Configuring Data Collection Object Entities for Read Audit and Change Audit topic.
   
    
   
   
4. Ensure that the custom object has been associated with ONB2DataCollectionUserConfig entity. 
   
    
   
   
5. Ensure that the Attachment Field Configuration to view attachments uploaded as part of additional data collection has been created.
   
    
   Note: check that there is an individual attachment field per document that is required to be uploaded.
   
   
6. Check that the user has the correct permissions have been assigned to the user trying to access the documents on the dashboard

Configuring Document Attachment Settings | SAP Help Portal

Creating a Data Collection Object Entity | SAP Help Portal

Attachment Field Configuration | SAP Help Portal

Mapping Object Entity to ONB2DataCollectionUserConfig Object | SAP Help Portal

OBX, SuccessFactors, PDC, Documents, Custom, Upload, Document Management, CDC, 0 active associations found in ONB2DataCollectionUserConfig entity  , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem