3418399 - AskHR page remains blank when opened

You are implementing AskHR but when opening the page, it remains blank, for all employees.

In the browser Console logs we can see the error messages "Could not map theme path" and "xxx version does not have bizx theme support".

SAP SuccessFactors HXM Suite

1. Login in SuccessFactors with any user;
2. Click on AskHR icon;
3. See the blank page;

Wrong configuration in the Action field under Extension Center > Content Management > Apps > Service Center > Intent Navigation.

Go to Extension Center > Content Management > Apps > Service Center > Intent Navigation set the field Action as Show (refer to the step 15 in Enabling Ask HR on the SAP SuccessFactors Home Page chapter).

sf, askhr, service center, extension center, not, loading, opening, blank, Could not map theme path, version does not have bizx theme support , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem