SAP Knowledge Base Article - Public

3418519 - Unable to see add button at placeholder in Notification workflow

Symptom

When create a notification workflow, there is no add button when want to add a placeholder, but there is an add button if the Rule Type is E-mail. 

Environment

Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Work Center.
  2. Go to Workflow Rule Work Center View.
  3. Create a new Workflow rule.
  4. Go to Step3 Define Actions.
  5. Select Notification in Rule Type.
  6. There is no add button when want to add a placeholder.

Cause

In Notification based rule type, only four place holders allowed in the subject.

Resolution

This is a system standard behavior.

See Also

ByDesign 1508 Release: How to create Workflow Rule to send email and notifications | SAP Blogs

Keywords

Workflow, Notification, Placeholder , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer core applications all versions