3418720 - Tenant Refresh Guidelines

Tenant Refresh Guidelines

SAP SALES CLOUD CPQ

• Tenant refresh is not possible between PRD and SND environments during release period. SND to SND is possible since they are on the same code version, but it is advised to postpone until release is done. 
• Before the process is initiated, the backup of destination data is taken, in case emergency arises. 
• You can expect to have an exact copy of source domain on destination domain in every aspect. This means destination domain will have same data for products, attributes, users, quotes, images, document generation templates, application parameters, integration settings, report module settings, customers etc. Once the domain refresh/transfer is completed, it is up to you to perform necessary adjustments.
• When it comes to Integration feature activation requests, procedure is to match previous availability state of the integration features; whatever integration existed prior to tenant transfer, they will have it after tenant transfer.
• SAP CPQ domain transfer/refresh DOES NOT include creation of new domain, such requests fall into provisioning categories and must be handled as such by your representative and Provisioning team.

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