Symptom
Tenant Refresh Guidelines
Environment
SAP SALES CLOUD CPQ
Resolution
- During release period between sandbox and production, tenant refresh/copy from sandbox to production (vice-versa) is not possible. Outside this window, there are no restrictions
- Sandbox copy to another sandbox can be performed, but we advise to wait for the release window to close
- Before the process is initiated, the backup of destination data is taken, in case emergency arises
- You can expect to have an exact copy of source domain on destination domain in every aspect. This means destination domain will have same data for products, attributes, users, quotes, images, document generation templates, application parameters, integration settings, report module settings, customers etc. Once the domain refresh/transfer is completed, it is up to you to perform necessary adjustments
- If you wish to delete data, you can use the available bulk deletion features or request before the tenant copy to the action be done at our end through SQL Queries
- When it comes to Integration feature activation requests, procedure is to match previous availability state of the integration features; whatever integration existed prior to tenant transfer, they will have it after tenant transfer
- SAP CPQ domain transfer/refresh DOES NOT include creation of new domain, such requests fall into provisioning categories and must be handled as such by your representative and Provisioning team
- The request should be raised to Operations team through CEC-SAL-CPQ-OPS, it is advised to do to a week before the expected date.
Keywords
CPQ, Tenant refresh, Tenant Copy, Guidelines , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2024