3418739 - Quote could not be created due to communication error - 401 error

Symptom

When trying to initiate CPQ, all users encounter the error: "Quote could not be created due to communication error. See the Log for more details", with the logs indicating a 401 unauthorized code. The problem occurs when attempting to either creating a new quote or accessing a previously created quote.

Environment

SAP SALES CLOUD CPQ integrated with SAP CLOUD FOR CUSTOMER

Product

SAP CPQ all versions

Keywords

error, CPQ, 401, authorization, unauthorized, integration, CPI, C4C, user, quote, landing. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.