SAP Knowledge Base Article - Public

3418739 - Quote could not be created due to communication error - 401 error

Symptom

When trying to initiate CPQ, all users encounter the error: "Quote could not be created due to communication error. See the Log for more details", with the logs indicating a 401 unauthorized code. The problem occurs when attempting to either creating a new quote or accessing a previously created quote.

Environment

SAP SALES CLOUD CPQ integrated with SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Sign into the portal.
  2.  Authenticate through Single Sign-On (SSO) to access C4C.
  3.  Within C4C, create a new opportunity.
  4. Navigate to the "Sales Documents" section and click on "New" to initiate the creation of a Sales Quote in CPQ.
  5. Check the logs on CPQ and CPI.

Resolution

Verify whether any user credentials have expired or are incorrect. Additionally, check if there have been any modifications to general authorization settings.

Keywords

error, CPQ, 401, authorization, unauthorized, integration, CPI, C4C, user, quote, landing. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions