SAP Knowledge Base Article - Public

3418815 - Integration between Business ByDesign and SuccessFactors is not working properly

Symptom

Check Connection for "Organisational Centre Replication Outbound with EC Service", system throws errors related to connection failed; Ping failed and ICM_HTTP_TIMEOUT and when checking in Web Service Message Monitoring the following error is encountered:

"/MOM/CX_COST_CENTRE_EC:Exception occurred.EC CC Error repl.: [LGN0004]You’re not allowed to access APIs using B asic"

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Master Data Replication Work Center.
  2. Go to Cost Center Export View.
  3. Click New button.
  4. Click Cost Center Export Run.
  5. Maintain a Run Description 
  6. Maintain the Company.
  7. Click Start Now.

After a few minutes, the error will appear in the path below:

A. Go to Application and User Management Work Center, then go to Business Communication Monitoring View.

B. Go to Application and User Management Work Center,, then go to Web Service Message Monitoring

Error: "/MOM/CX_COST_CENTRE_EC:Exception occurred.EC CC Error repl.: [LGN0004]You’re not allowed to access APIs using B asic"

Cause

The following question has been scoped in the project implementation:

"Do you want to enable OAuth based authentication for cost center replication in SuccessFactors Employee Central integration scenario?"

But, as there is no OAuth-based authentication setup for cost-center replication in the system, an error occurs during the replication from Business ByDesign to SuccessFactors.

Resolution

There are two approaches to fix it:

  1. While editing the project scope, de-scope (uncheck) the mentioned question, and save the project. Logout from the system, then log in again. Finally, attempt cost-center replication.

  2. Set up OAuth-based authentication for cost center replication. Refer to the SAP help document below for guidance. Afterwards, try cost-center replication.

Configure OAuth Based Authentication for Cost Center Replication for Existing Users | SAP Help Portal

See Also

3018781 - Error Message "Log-on to Employee Central failed" While Replicating Employees from Employee Central to SAP Business ByDesign

 

2926863 - Error accessing service; Service Ping ERROR: Internal Server Error (500) While Performing Check Connection to Success Factors

Keywords

Ping Failed, ICM_HTTP_TIMEOUT, Organisational Centre Replication , KBA , AP-HMD-RPL , HCM-Master Data Replication , How To

Product

SAP Business ByDesign 2311