Symptom
The system clears Customer Invoice automatically in the Bank Statement, but the Credit Memo is not cleared.
Environment
SAP Business ByDesign
Reproducing the Issue
Scenario: 1
1) Create a Credit Memo.
2) Go to Liquidity Management work center.
3) Select New Bank Statement.
4) Enter the data in 1st tab.
5) Go to 3rd tab and click on *Add Row*.
6) Select Payment Method - Outgoing Bank Transfer for Credit Memo.
7) Enter Credit Memo ID in the Invoice ID field and enter amount.
8) Post the Bank Statement.
---> Here the Post Processing status is Required. Why? Ideally it should be cleared.
Scenario: 2
1) Create a Customer Invoice.
2) Go to Liquidity Management work center.
3) Select New Bank Statement.
4) Enter the data in 1st tab.
5) Go to 3rd tab and click on *Add Row*.
7) Select Payment Method - Incoming Bank Transfer for Customer Invoice.
8) Enter Customer Invoice ID and amount.
9) Post the Bank Statement.
---> Here the Post Processing status is Not Required. This is correct system behavior and it is expected for Credit memo documents also.
Cause
As per the system design, the Invoice ID field accepts only Invoices, however not the Credit Memo. Usually when Credit Memo ID given in the Invoice ID field, the Bank Statement post processing status is in 'Required' status and not cleared.
Note:
- For Customer Invoice, when selecting payment Method as Other Incoming Payments or Incoming Bank Transfer, then the system clears automatically.
- For Credit Memo, when selecting payment method as Other Outgoing Payments or Outgoing Bank Transfer, then the system not getting clear automatically.
Resolution
While creating the Bank Statement, Credit Memo ID is given in the Invoice ID field. Invoice ID field is expected to be filled with only Invoice ID not with Credit Memo ID.
Hence system doesn't go for Automatic Payment Allocation and the post processing status is in “Required” in case of Credit Memo. This is the standard system behavior.
See Also
Keywords
Credit Memo, Customer Invoice, Bank Statement, Post Processing, Liquidity Management, Clearing. , KBA , SRD-FIN-CLM , Cash and Liquity Managment , Problem