SAP Knowledge Base Article - Public

3418893 - Unable to delete the External Payment on Sales Order.


When you are processing the account statement there is always a selection of External Payments to confirm in the Sales Order XXX. ('XXX' refers to Sales Order)

You want to delete these External Payments, but you don't have any option to do so.


SAP Business ByDesign.

Reproducing the Issue

1) Go to the Payment Management work center.

2) Go to the Payment Monitor sub view.

3) Filter it with *All Payments* and search for the Payment YYY. ('YYY' refers to Payment ID)

4) Click that Payment and below transaction you will see the line items with the Payment Methods.

5) Highlight one Payment method which is having External Payments, under Postprocessing column you will see Required status and click that.

6) When clicking on Required and going to the register "Payment Confirmation/Returns tab", here is the External Payments with the source documents as Sales Order.

7) You want to delete this, but you don't have the option to do so.


The process of the external payments:  You make an order in the web shop with the payment method “credit card”. With this step the system automatically creates a Sales Order and the External Payment as well.

Please Note: If the Journal Entry exists for the External Payments, then you have to reverse the Payment. This will create a consistency in the Finance Reports. 

If you think from system point of view after deleting the payment what will happen to the Journal Entry, the postings made in the G/L Account. This will lead to inconsistencies in the backend.  In short, it is not possible to delete the Payment or any document if the Journal Entry exists. 


It is not possible to delete these External Payment from backend because Journal Entry already exists. Please follow the below steps to Reverse these Payments. 

1) Go to Payment Management work center.

2) Click on Payment Monitor view.

3) Search for the Payment YYY and click on Journal Entry.

4) Here, you can find the Clearing ZZZ and click on that. ('ZZZ' refers to Clearing ID)

5) You will be navigated to Manual Clearing screen. 

6) Click on Reset Clearing.

7) This task will change the status of the Payment to Ready For Transfer.

8) Go back to Payment Monitor.

9) Search for the Payment YYY.

10) Click on Action --> Reverse. 

This will remove payment from Payment allocation - External Payments filter. 


Sales Order, External Payment, Required, Payment Management, Payment Monitor, Reverse, Journal Entry. , KBA , SRD-FIN-MOP , Payment Management , Problem


SAP Business ByDesign 2311