3418893 - Unable to delete the External Payment on Sales Order.

• While processing the account statement there is always a selection of External Payments to be confirmed in the relevant Sales Order.
• And when trying to delete this external payment, there is no option to do so.

SAP Business ByDesign

1. Navigate to the Payment Management work center.
2. Go to the Payment Monitor sub view.
3. Filter it with *All Payments* and search for the relevant Payment ID.
4. Select that Payment and in the below transaction the line items with the Payment Methods will be visible
5. Choose one Payment method which is having External Payments, under Postprocessing column it will be Required status, select that
6. Go to the register "Payment Confirmation/Returns tab", here is the External Payments with the source documents as Sales Order.
7. There is no option to delete this external payment.

• Process of the external payments:  While making an order in the web shop with the payment method “credit card” with this step the system automatically creates a Sales Order and the External Payment as well.
• If the Journal Entry exists for the External Payments, then the payment has to be reversed. This will create a consistency in the Finance Reports. 

It is not possible to delete these External Payment from backend because Journal Entry already exists. Follow the below steps to Reverse the Payments. 

1. Go to Payment Management work center.
2. Go to the on Payment Monitor sub view.
3. Search for the relevant Payment ID and select the Journal Entry.
4. Find the required Clearing ID and select that.
5. It will be navigating to the Manual Clearing screen. 
6. Choose the option Reset Clearing.
7. This task will change the status of the Payment to Ready for Transfer.
8. Go back to Payment Monitor work center
9. Search for the relevant payment ID again.
10. Choose Action --> Reverse. 

This will remove payment from Payment allocation - External Payments filter. 

Sales Order, External Payment, Required, Payment Management, Payment Monitor, Reverse, Journal Entry. , KBA , SRD-FIN-MOP , Payment Management , Problem