SAP Knowledge Base Article - Public

3419124 - SSO Logon Is Not Working For Excel Add-in But Is Working Fine When Logging Directly Into System

Symptom

You are trying to logon via SSO to the SAP Excel Add-in. But you are getting error:

"Sorry, but you are currently not authorized for Access".

If you try to logon to C4C/ByD directly with the same SSO user, there is no issue.

Environment

SAP Cloud For Customer

SAP Business ByDesign

Reproducing the Issue

  1. Open Excel.
  2. Click on the ByDesign Add-in.
  3. Try to Logon via SSO.
  4. Error.

Cause

This could be due to an issue with an older version of the Excel Add-in.

Resolution

Please kindly download the latest version of the Add-in from the downloads section in your system and test again. 

Keywords

Excel, Single Sign-On, SSO, Cloud for Customer, C4C, ByDesign, ByD , KBA , SRD-CC-OIN-XL , Excel Integration , Problem

Product

SAP Business ByDesign 2311