SAP Knowledge Base Article - Public

3419124 - SSO Logon Is Not Working For Excel Add-in But Is Working Fine When Logging Directly Into System


You are trying to logon via SSO to the SAP Excel Add-in. But you are getting error:

"Sorry, but you are currently not authorized for Access".

If you try to logon to C4C/ByD directly with the same SSO user, there is no issue.


SAP Cloud For Customer

SAP Business ByDesign

Reproducing the Issue

  1. Open Excel.
  2. Click on the ByDesign Add-in.
  3. Try to Logon via SSO.
  4. Error.


This could be due to an issue with an older version of the Excel Add-in.


Please kindly download the latest version of the Add-in from the downloads section in your system and test again. 


Excel, Single Sign-On, SSO, Cloud for Customer, C4C, ByDesign, ByD , KBA , SRD-CC-OIN-XL , Excel Integration , Problem


SAP Business ByDesign 2311