SAP Knowledge Base Article - Public

3419182 - Comments Not Rendered when Exporting a Story to PDF in SAP Analytics Cloud (SAC)


  • Comments are not successfully rendered in a PDF Export of a story.


  • SAP Analytics Cloud 2023.21.13

Reproducing the Issue

  1. Create a Story with a Comment Widget.
  2. Add comments to the widget.
  3. Export the Story as a PDF.
  4. Notice some comments are blank/not being rendered in the generated PDF document.


  • The cause of the problem was a style property (background-color set to white) being applied to the text spans in the Comment Widget.
  • This style property was making the white text on a white background invisible in the exported text.
  • The style property is not required and can only be added if the text is copied from elsewhere.


  • The issue of missing text in PDFs exported from the Comment Widget is planned to be resolved in 2024.02.

See Also


display not showing blank comment disappear gone rendering rendered pdf publication  , KBA , LOD-ANA-DES-COR , SAC Core story functionality - widgets, geo, design, etc , Problem


SAP Analytics Cloud 1.0