SAP Knowledge Base Article - Preview

3419461 - Approver receiving Standard template instead of Custom notification template for Workflow approval

Symptom

A Custom Email configuration is assigned to a workflow with multiple steps. When the first approver "A" approves the workflow and second approver "B" receives the standard pending approval notification instead of custom template though locale of the template is found.


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Environment

  • SAP SuccessFactors Employee Central - Workflows
  • SAP SuccessFactors Employee Central - Document Generation

Product

SAP SuccessFactors Employee Central all versions

Keywords

fallback to standard template,locale, template, Template, custom template,workflow email configuration, workflow, document generation template, document generation, workflows, approver, receiving, standard notification, standard, custom, permission, secured,  INC7047914, CS20230006302989 , previous step approver, recipient permissions, Custom Email Notification sending incorrectly for one approver, sending, incorrectly , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , LOD-SF-EC-DOC , Document Generation , Problem

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