SAP Knowledge Base Article - Public

3419469 - Data Workbench stops working if we navigate directly from TI screen.

Symptom

You have an object open e.g a Ticket. You then open the Data Workbench. You navigate back to the Ticket. When we return back to the Data Workbench, the UI is disrupted.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Tickets Work Center as an example.
  2. Open any ticket.
  3. Leave the ticket open
  4. go to the Data Workbench
  5. Open Import or Export View.
  6. Switch to Ticket and then back to the Data Workbench.
  7. Data disappears and UI is disrupted.

Cause

This is a limitation of the system. 

Resolution

When users navigates to a different view from the Data Workbench import / export / template view and comes back to the Data Workbench view, the shell would try to refresh the page with the user token and the session gets invalidated. 

This is a limitation. Users would need to close the Data Workbench view and open it again. 

Keywords

Data Workbench, DWB, Switch, Change, View, Views, Workcenter, Workcenters, Screen, Screens, Navigate , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer core applications 2311