Symptom
- Date format is not according to logged in language, for example it shows date as aaaa-mm-dd and not as dd-mm-aaaa.
- Decimal numbers are not displayed in the format of the logged in language.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Reproducing the Issue
- Login to the system and open left menu.
- Navigate to Guided selling screen. (This can happen to any screen)
- Select All Opportunities query.
- In the results list, you will see that the date is like 31 Jul 2024.
Cause
The date format and number format will be taken according to your browser settings.
Resolution
Please add in the browser languages the required language. Steps for Chrome:
- Open Chrome and click on the 3 dots button.
- Select Settings.
- Navigate to Languages.
- Click on Add languages.
- Add the required language (e.g. German) and move to the top so it is the first language.
- Close the browser and login again to the system.
After doing the change to German for example, the date and number will be like below:
Keywords
Language, Date, Format, day, month, number, decimal, comma , KBA , CEC-CRM-UX , User Xperience for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0