3419621 - IPS error when trying to connect to SuccessFactors: "400 The SSL certificate error"

Symptom

The IPS sync job is failing with the error below:

Caused by: HTTP operation failed invoking https://<SF API Server>.cert.successfactors.com/rest/iam/scim/v2/Users?startId=initial&count=100&filter=active%20eq%20%22true%22 with statusCode: 400 and body
<html>
<head><title>400 The SSL certificate error</title></head>
<body>
<center><h1>400 Bad Request</h1></center>
<center>The SSL certificate error</center>
<hr><center>server</center>
</body>
</html>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

ips, ssl, certificate, 400, html, ias, sync, read, sf, api, authentication, outbound, error,, x.509, 509, source, target, ias, ips, sf, successfactors, The SSL certificate error, 400 Bad Request, Bad Request, 400 The SSL certificate error, with statusCode: 400 and body, HTTP operation failed invoking , KBA , LOD-SF-INT-ODATA , OData API Framework , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

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