SAP Knowledge Base Article - Preview

3419671 - Client applications received frequent disconnect or timed out during large number of incoming connections on Linux- SAP ASE

Symptom

  • Client applications received frequent disconnect and timed out during large number of incoming connections at the same time.
  • There is no errors in ASE errorlog.
  • The following errors received by the clients:
    • DB-Library error: Server connection timed out.
      DB-Library error: Unable to connect: Server is unavailable or does not exist.
    • Perl client received:  dbi:Sybase:server=ASE;hostname=host;encryptPassword=1;timeout=10800;packetSize=4096 User: app_user OpenClient message: LAYER = (1) ORIGIN = (2) SEVERITY = (2) NUMBER = (63)
      Server ASE, database Message String: ct_connect(): user api layer: internal Client Library error: Read from the server has timed out.


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Environment

SAP Adaptive Server Enterprise (ASE)

All Linux platforms 

Product

SAP Adaptive Server Enterprise 16.0

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Known Error

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