SAP Knowledge Base Article - Public

3419677 - Assign Note Type Button Grayed Out in Note Types Assignment


When trying to assign a note type to a business service, you notice the + button (Assign Note Type) is grayed out.


SAP Service Cloud Version 2.

Reproducing the Issue

  1. Click on the User Menu.
  2. Click Settings.
  3. Navigate to All Settings.
  4. Click on Note Types Assignment, under Data Administration.
  5. Select a business service e.g. Case.
  6. See the + button is grayed out.


The + button will be disabled when there are no Note Types available to be assigned to the business service, as possibly all created note types are already assigned.


In order to enable the + button, it would be required to create a new note type or delete an existing assignment for an existing custom note type.


Note, Notes, Note Type, Type, Assign Note Type, Note Type Assignment, Button, Grayed Out, Disabled, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , How To


SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions