SAP Knowledge Base Article - Public

3419736 - Assignment Rules for page layouts are not saved

Symptom

You've created Assignment Rules for page layouts, but although the UI indicates the rule was saved, when accessing the same, the parameters defined are not loaded.

Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Reproducing the Issue

  1. Go to Settings -> Extensibility -> Assignment Rules
  2. Open the affected Assignment Rule and notice the variables once defined don't load in the UI under Match (ALL/ANY) of the following

Resolution

This matter is solved by deleting the old Assignment rule and recreating it.

  1. Go to Settings -> Extensibility -> Assignment Rules (see Create and Assign Rules to Page Layouts)
  2. Delete the faulty Assignment Rule
  3. Recreate the same Assignment Rule using the same variables

Keywords

KBA , CEC-CRM-ADM , Administration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0