Symptom
You Cannot delete the Service Confirmation because of the error "Deletion of header not possible due to status" even though the status is Not started.
Environment
SAP Business Bydesign
Reproducing the Issue
- Go to Field Service and Repair work center
- Go to Service Confirmations View
- Search for Service Confirmation XXX(XXX is the ID of the Service Confirmation)
- You can see that the Service Confirmation is in status "Not Started", however when you click on delete button you get the error "Deletion of header not possible due to status"
Cause
Service Confirmation XXX cannot be Canceled if it is not manually created. Service confirmation XXX is created from Goods and Service Receipt YYY(YYY is the ID of Goods and Service Receipt).
Resolution
In order to Cancel the Service Confirmation, you have to first Cancel the Goods and service receipt YYY and then set the reason for rejection in the service confirmation XXX.
Keywords
Service Confirmation; cannot Delete; Not started; , KBA , SRD-CRM-SEO , Service Orders , Problem