Symptom
When issuing debit and credit memos for the first time in a system, probably you will come across a particularity where the credit and debit notes are not shown with the right description in eDocument Cockpit app.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Access Edocument cockpit app
- Debit and Credit Note are not specified.
Cause
In Cloud the official copy control for Billing > Accounting Documents is locked, thus in this scenario, a credit memo Billing Type (ex G2) is getting the normal accounting type (ex RV) as the Journal Entry/Accounting Document type, therefore the credit memo is not being handled as it is.
Resolution
Kindly follow SAP Help Using Configurable Parameters and Formulas (CPF) to Implement Flexible Billing Document Posting and implement 'Configuration Procedure' in your system.
Keywords
credit, debit, colombia, edocument cockpit, edocument , KBA , CA-GTF-CSC-EDO-CO , Colombia , Problem