3420151 - eDocument types credit note and debit note

Symptom

When issuing debit and credit memos for the first time in a system, probably you will come across a particularity where the credit and debit notes are not shown with the right description in eDocument Cockpit app.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

Access Edocument cockpit app
Debit and Credit Note are not specified.

Cause

In Cloud the official copy control for Billing > Accounting Documents is locked, thus in this scenario, a credit memo Billing Type (ex G2) is getting the normal accounting type (ex RV) as the Journal Entry/Accounting Document type, therefore the credit memo is not being handled as it is.

Resolution

Kindly follow SAP Help Using Configurable Parameters and Formulas (CPF) to Implement Flexible Billing Document Posting and implement 'Configuration Procedure' in your system.

Keywords

credit, debit, colombia, edocument cockpit, edocument , KBA , CA-GTF-CSC-EDO-CO , Colombia , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions