Symptom
- All the tasks are completed for the candidate in Dashboard, however the Hire status in Manage Data is "Not started" which impacts custom jobs or API's that are using Hire Status as condition.
- My candidates still show a Hire Status of “Not Started” even though all onboarding tasks are completed in the dashboard.
- The status never moves to “Ready to Hire,” so subsequent steps that depend on Hire Status don’t kick off.
- Downstream processes and integrations (custom jobs/APIs, salary processing, job integrations) fail or stall because they rely on the correct Hire Status.
- We see conflicting/completed task indicators in the Onboarding Dashboard, but the Hire Status remains “Not Started,” creating data inconsistencies.
- Integrations misfire due to the incorrect status (e.g., employees being added to GRC Employee Data incorrectly), impacting business controls and compliance.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
Onboarding,obx,hire,status,not,started,ready,to,change,job,api,task,completed , KBA , LOD-SF-OBX-BPE , BPE Process Flow , Problem
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