SAP Knowledge Base Article - Public

3420181 - Candidate "Not Started" with all tasks completed - Onboarding

Symptom

All the tasks are completed for the candidate in Dashboard, however the Hire status in Manage Data is "Not started". 

This can impact custom jobs or API's that are using Hire Status as condition, for example.

Environment

SAP SuccessFactors Onboarding

Cause

There are "unfinished" Onboarding Tasks for the candidate in BPE (Workflow tasks for example). 

 

Resolution

To find the task that is unfinished you can follow these steps: 

  1. Go to BPE: Monitor Processes 
  2. Click in the filter icon > In Variable search for 'onboardingProcessId=[the candidate Onboarding process]. 
  3. You will see a task with 'Unfinished' status > this is the pending task
  4. The status only will be changed when all the Onboarding tasks are completed.

Keywords

Onboarding,obx,hire,status,not,started,ready,to,change,job,api,task,completed , KBA , LOD-SF-OBX-BPE , BPE Process Flow , Problem

Product

SAP SuccessFactors Onboarding all versions