SAP Knowledge Base Article - Preview

3420327 - A New Ticket Created When Replying to E-mail from Existing Ticket

Symptom

A new ticket is created when you reply to an e-mail that you received from an existing ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2311

Keywords

new ticket, subject pattern, reply, create, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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