SAP Knowledge Base Article - Public

3420421 - APIs are failing on DC33 with error, reason: connect ETIMEDOUT

Symptom

API calls made to recruiting entities are failing with the error reason: connect ETIMEDOUT

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Create an API to update a recruiting entity (e.g. CandidateLight, JobApplication, etc.)
  2. When Posting the API call the response received contains the following: 

    https://api012.successfactors.eu/odata/v2/CandidateLight?$format=json failed, reason: connect ETIMEDOUT

Cause

Issue is under investigation by Operations team.

Resolution

Issue is under investigation, to stay updated with this issue and progression please follow this KBA for updates.

Once fix is confirmed as patch or delivered into the backend the KBA will be updated here.

2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP for Me

See Also

2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP for Me

Keywords

API, CandidateLight, JobApplication, Candidate, POST, 130.214.228.245:443, timeout, time, out, port, gateway, DC12 , KBA , LOD-SF-RCM-API , Webservices & APIs , How To

Product

SAP SuccessFactors Recruiting all versions