SAP Knowledge Base Article - Public

3420570 - Application error on Hire - Employee Central

Symptom

When trying add new employee is system throwing an application error.

Environment

SAP SuccessFactors Employee Central

Cause

There is multiple emergency contacts with same relationship type.

Resolution

Please remove duplicated emergency contacts from the hire screens and you should be able to process the hire.

Kindly note that engineering team is working to enhance the message handling of this error on Hire screen, please track with your CSP or CEE the enhancement number: ECT-231671

Keywords

More than one record with same business key, error, emergency, contact, relationships, error, application error, hire, rehire, requiredFields=[phone, name, primary_flag, relationship, ECT-231671 , KBA , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions